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Published: September 15, 2026
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2026
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Articles
Survei Kepuasan Mahasiswa terhadap Layanan Program Studi Magister Manajemen FEB Universitas Trisakti 2024/2025
Kristian Chandra: Universitas Trisakti
Farah Margaretha: Universitas Trisakti
B. Medina Nilasari: Universitas Trisakti
Caroline Christy Layani: Universitas Trisakti
Abstract: Student satisfaction is an important indicator in evaluating the quality of higher education services because it reflects the extent to which the services provided by the study program align with student expectations. Therefore, periodic evaluation is necessary as a basis for service improvement and quality enhancement. This study aims to...
Pengaruh Gaya Kepemimpinan Laissez-Faire, Lingkungan Kerja Nonfisik, dan Motivasi Kerja terhadap Kinerja Karyawan melalui Kepuasan Kerja pada PT Shield On Service (SOS)
Dody Pernanda: Universitas Pamulang
Yunus Yunus: Universitas Pamulang
Rahmi Hermawati: Universitas Pamulang
Abstract: Employee performance is an important aspect in service companies because it is directly related to target achievement and service quality. At PT Shield On Service (SOS), the 2025 Key Performance Indicator (KPI) data show that several performance achievements remain below the 100% target, indicating the need to examine the factors influencing...
Analisis Peran On-Time Performance, Ketersediaan Sarana Krl, Dan Tingkat Keamanan Penumpang Untuk Meningkatkan Kepuasan Pelanggan Serta Dampaknya Pada Minat Menggunakan Kembali Commuter Line Jabodetabek
Muhammad Husni Thamrin: Universitas Pamulang
Rosa Lesmana: Universitas Pamulang
Kasmad Kasmad: Universitas Pamulang
Abstract: The increasing use of the Jabodetabek Commuter Line has driven the need to improve public transportation service quality. This study aims to analyze the effects of On-Time Performance, facility availability, and passenger safety levels on customer satisfaction and intention to reuse, as well as to examine the mediating role of customer...
Analisis Pengaruh Kepemimpinan Transformasional, Komitmen Organisasi, dan Keterikatan Kerja terhadap Kinerja Karyawan PT Indocement Plant 11–14 dengan Iklim Organisasi sebagai Variabel Mediasi
Endang Rusdiana: Universitas Pamulang
Hadi Supratikta: Universitas Pamulang
Taswanda Taryo: Universitas Pamulang
Abstract: This study aims to analyze the effect of transformational leadership, organizational commitment, and work engagement on employee performance at Plant 11–14 of PT Indocement Tunggal Prakarsa, with organizational climate serving as a mediating variable. Field observations indicate that employee performance has not yet been optimal, as reflected...
Pengaruh Perencanaan Karier dan Efikasi Diri terhadap Kesiapan Kerja Peserta Pelatihan Berbasis Kompetensi di BLK Komunitas Miftahul Ulum Kota Tasikmalaya
Dwi Pria Ananda: Universitas Perjuangan Tasikmalaya
Suci Putri Lestari: Universitas Perjuangan Tasikmalaya
Nita Fauziah Oktaviani: Universitas Perjuangan Tasikmalaya
Abstract: This study aims to analyze the effects of career planning and self-efficacy on the work readiness of participants in Competency-Based Training (CBT) at the Miftahul Ulum Community Vocational Training Center (BLK) in Tasikmalaya City. The study employed a quantitative approach with descriptive and verification methods, using a census technique...
Dampak Komitmen, Kompetensi, dan Profesionalisme terhadap Kinerja melalui Motivasi pada Pegawai Dinas Pemberdayaan Perempuan dan Perlindungan Anak di Kabupaten Tangerang
Nurul Khofifah Lestari: Universitas Pamulang
Hamsinah Hamsinah: Universitas Pamulang
Ali Zaenal Abidin: Universitas Pamulang
Abstract: This study aims to analyze the influence of Commitment (X1), Competence (X2), and Professionalism (X3) on Employee Performance (Y), both directly and through Motivation (Z) as a mediating variable, at the Department of Women Empowerment and Child Protection (DPPPA) of Tangerang Regency. The study was motivated by variations in employees’ levels...
Artikel
Pengaruh Pemberdayaan UMKM, Pelayanan Prima, Promosi, dan Literasi Digital terhadap Kinerja UMKM Berkelanjutan
Wahyu Budi Setiawati: Institut Kesesahatan Dan Bisnis
Bayu Purnama Putra: Institut Kesesahatan Dan Bisnis
Yosep Henri Gumilang: Institut Kesesahatan Dan Bisnis
Nurali Nurali: Institut Kesesahatan Dan Bisnis
Abstract: This study aims to analyze the effectiveness of empowering Micro, Small, and Medium Enterprises (MSMEs) through excellent service, promotion, and digital literacy on MSME performance. The study used a quantitative approach involving 100 MSME respondents. Data were collected through a Likert-scale questionnaire and analyzed using validity tests,...