Abstract: Employee performance can be influenced by the smooth communication within an organization, particularly the relationship between superiors and subordinates. Additionally, work motivation plays a crucial role in driving employees to perform better, ultimately impacting their performance. This study aims to examine the effect of...

Abstract: Entrepreneurial resilience is a crucial factor for university graduates starting small businesses amid various economic, social, and political challenges in Indonesia. This study aims to analyze the entrepreneurial resilience of graduates in managing small enterprises and identify the factors influencing the success or failure of these...

Abstract: Small and Medium Enterprises (SMEs) play a crucial role in Indonesia’s economy, but many face challenges in managing operations efficiently. One of the main issues is the lack of well-documented procedures. This study aims to identify the factors that hinder the implementation of procedure manuals in SMEs and provide recommendations for...

Abstract: The online food delivery industry has grown rapidly, providing convenience for consumers to choose meals. However, the increasing number of available options often leads to confusion and difficulty in making decisions. The phenomenon of choice overload, which occurs when too many options are offered, can lead to decision paralysis, where...

Abstract: This research aims to examine the influence of the benefit offered and complaint handling on customer loyalty in using Sharia mobile banking, with customer satisfaction as a mediating variable. It analyses the factors that affect customer loyalty in the context of Sharia mobile banking. The research object is Sharia bank customers in the...