PUTRI, Nur Fadila Eka; ARSYAD, Annisa Wahyuni; DWIVAYANI, Kadek Dristiana; BOER, Kheyene Molekandella. Analisis Kualitas Komunikasi Interpersonal Customer service dalam Meningkatkan Loyalitas Nasabah Bank PT. BPD Kaltim Kaltara Kantor Cabang Utama Samarinda. Jurnal Indonesia : Manajemen Informatika dan Komunikasi, [S. l.], v. 5, n. 2, p. 1695–1703, 2024. DOI: 10.35870/jimik.v5i2.743. Disponível em: https://www.journal.stmiki.ac.id/index.php/jimik/article/view/743. Acesso em: 14 sep. 2026.